Laptop

Laptop Questions? Ask a Laptop Technician for Answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Laptop

My charger is plugged in but the battery of my Dell 6600 is…

Customer Question
My charger is plugged...

My charger is plugged in but the battery of my Dell 6600 is not charging.

Technician's Assistant: What computer or device isn't charging?

It is my Dell 6600 Workstation

Technician's Assistant: What Dell model do you have? And the Operating System (OS)?

Dell FR9W5S1 is the Service number operating Windows 10

Technician's Assistant: How long has this been going on with your Dell? What have you tried so far?

It seems to have started yesterday. My charger had difficulty turning on (the blue light showing on the plugin). I used my battery and it is showing only 6% left.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The Charger seems to be working as my computer stays on but the battery indicator tells me that the computer is not charging.

Submitted: 1 month ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 19 hours by:
1/8/2018
Laptop technician: Shefin, Laptop Support Specialist replied 1 month ago
Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 5,812
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.

Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)

Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).

Normally power on the notebook.

Then, turn off the computer, remove the ac adapter and insert the battery into the system.

Plug the ac adapter back into the system, the battery charging indicator light will light up.

Check the computer charges properly.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
Ask Your Own Laptop Question
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 5,812
5,812 Satisfied Customers
Experience: Working as Tech support specialist with a world famous computer manufacturer

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

5,812 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
My keyboard quit working. Satellite s55 win10. After it
my keyboard quit working JA: What's the brand/model and Operating System (OS) of your laptop? Customer: satellite s55 win10 JA: What have you tried so far with your Satellite? Have you installed any u… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
It is actually my laptop that somehow stopped allowing me
it is actually my laptop that somehow stopped allowing me od … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
318 satisfied customers
I have a HP laptop and it will not open windows 10 anymore,
I have a HP laptop and it will not open windows 10 anymore, comes up to blue screen with HP in light blue screen. Then it some up with Recovery screen. Your PC/Device needs to be repaired. a required … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Computer, I need to reinstall Internet Explorer /
I have a Computer, I need to reinstall Internet Explorer / with a security program built in that I can pay for monthly, I have Norton right now but I have to Manually ask it to scan System. Is there a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a Samsung Notebook 8 I cannot find my stylus pen is
I have a Samsung Notebook 8 I cannot find my stylus pen is there a way to find it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Transferring to my Laptop. I think it's Windows 10. Haven't
Haven't tried anything. Don't think I have installed any updates … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
472 satisfied customers
Have acer laptop and cant reset the laptop everytime I try
Have acer laptop and cant reset the laptop everytime I try get error msg. I can not even disable password ***** signing on … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Windows 10 repair tool doesn't work- windows system restore
Windows 10 repair tool doesn't work- windows system restore shows an error message and I don't want to reset and lose all programs- can you help deal with the restore error message?? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Call me with tech support for a Toshiba tec cash register
call me with tech support for a Toshiba tec cash register please(###) ###-####I am in the middle of my valentine rush here in the flower shop and the register has seized. Thanks Diana … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Byron,I've been having problems connecting my laptop to the
Hello Byron,I've been having problems connecting my laptop to the Wi fi,and was wondering if you can help me figuring out what the reason might be… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
318 satisfied customers
My Samsung Chrombook's michphone does not transmit my voice
My Samsung Chrombook's michphone does not transmit my voice when I call on hangouts, How can I get to work? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
I wish to pack my Acer Aspire R14 Laptop in my checked
I wish to pack my Acer Aspire R14 Laptop in my checked baggage on United Airline flight t from Sudbury On To Tucson AZ. They ban lithium battery smartbags from checked baggage. Would my battery be lit… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
After tech support reset my PC, I lost Windows 10. Last
Hi... I'm Elle... After tech support reset my PC, I lost Windows 10 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Just received a refurbished hp laptop. signed in the opening
just received a refurbished hp laptop. signed in the opening screen with wrong id now cant go anywhere … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
Battery at 0% and when I plug the charger in nothing
Battery at 0% and when I plug the charger in nothing happens … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Aspire F5-572G Laptop gets stuck on Acer logo (circling dots
Aspire F5-572G Laptop gets stuck on Acer logo (circling dots stop circling and freeze). … read more
P. Kumar
P. Kumar
Information Systems Manager
Bachelor's Degree
390 satisfied customers
I have a Satellite L775D-S7226, Serial #6B047315R that had a
I have a Satellite L775D-S7226, Serial #6B047315R that had a HDD crash. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
How can I reload cloud. No its a tv. 50L8300u modole. Menu
how can I reload cloud JA: What's the brand/model and Operating System (OS) of your laptop? Customer: no its a tv JA: What's the brand and model number of your TV? How old is it? Customer: 50L8300u mo… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x