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I can only hear the sound thru ear buds. The sound from the…

Customer Question
I can only hear...

I can only hear the sound thru ear buds. The sound from the laptop speakers is garbled

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 10 Model C55-C5270

Technician's Assistant: What have you tried so far with your C55-C5270? Have you installed any updates recently?

No

Submitted: 6 months ago.Category: Laptop
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Answered in 1 day by:
1/9/2018
Laptop technician: bbao, Senior Laptop User replied 6 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,816
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Did you first try using an earphone to test the sound quality? If the sound is perfect from earphone, it means the sound adapter or device has no issue, then we can troubleshot further just for the laptop speaker. Otherwise, if the sound quality is poor for earphone, that means there are issue with audio hardware and its settings.

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Customer reply replied 6 months ago
Sound is clear thru earbuds.
Laptop technician: bbao, Senior Laptop User replied 6 months ago

That's good, at least the computer motherboard is working well.

If this is a new issue recently appeared, did you recently drop the laptop to somewhere especially on a hard surface?

If the sound of speaker always sounds like that from day one, consider putting the laptop on a bit soft surface such as on a book?

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Customer reply replied 6 months ago
Don't charge my card anything!! I never got an answer to my problem and now I don't want one!!
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