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My Asus Transformer Mini's pen is not working. ASUS

Customer Question
My Asus Transformer Mini's...

My Asus Transformer Mini's pen is not working

Technician's Assistant: What Asus model do you have? And the Operating System (OS)?

ASUS Transformer Mini. Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since I had it. I replaced the battery

Submitted: 7 months ago.Category: Laptop
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Answered in 2 hours by:
1/7/2018
Laptop technician: Kris R, IT Manager replied 7 months ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Since I had the device.
Customer reply replied 7 months ago
I do not wish to switch to Remote assistance
Laptop technician: Kris R, IT Manager replied 7 months ago

OK, do you want to continue manually?

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Customer reply replied 7 months ago
Of course.
Laptop technician: Kris R, IT Manager replied 7 months ago

OK great,

can you tell me the issue, is the pen not connecting or poor quality?

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Customer reply replied 7 months ago
The pen has no effect on the tablet itself. I tried replacing the batteries but it did not make a difference.
Laptop technician: Kris R, IT Manager replied 7 months ago

Is it a surface pen?

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Customer reply replied 7 months ago
It is the pen that came with the ASUS Transformer Mini.
Customer reply replied 7 months ago
The markings on the pen are 'asus collection'
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