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It won't connect to the Toshiba external drive. I can't make…

Customer Question
It won't connect to...

It won't connect to the Toshiba external drive

Technician's Assistant: What's the model and Operating System (OS) of your Toshiba?

I can't make out the sin number 409FC247 (maybe) 409FC54T (and other numbers I can't see. It's an external drive not a pc.

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

I just installed one to try to fix it USB device not recognized (is the message)

Submitted: 7 months ago.Category: Laptop
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Customer reply replied 7 months ago
Is anyone there to help with the issue for the Toshiba external drive not being read by my pc?
Answered in 12 minutes by:
1/7/2018
Laptop technician: Sandy, Computer Enthusiast replied 7 months ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,962
Experience: B. Tech, 10+ years of experience
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

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Laptop technician: Sandy, Computer Enthusiast replied 7 months ago

May I connect with you over secure remote session and check/fix the issue directly?

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Customer reply replied 7 months ago
Ok.. wait a minute, my PC is updating. ok..
Laptop technician: Sandy, Computer Enthusiast replied 7 months ago

Okay and then try to connect it again.

I will be standing by. Regards, Sandy

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Laptop technician: Sandy, Computer Enthusiast replied 7 months ago

Okay, is this process over now.

If yes, try to connect external hard drive and check it once.

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Customer reply replied 7 months ago
Ok lets connect.
Customer reply replied 7 months ago
I paid already for service, so I shouldn't be sent to paypal a second time?
Customer reply replied 7 months ago
are you there?
Laptop technician: Sandy, Computer Enthusiast replied 7 months ago

To connect with me over secure remote session, please follow the steps given below:

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e342c558-00de-435c-9fe4-3322c9413c3e

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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Laptop technician: Sandy, Computer Enthusiast replied 7 months ago

Our session got disconnected. Please type in your contact number. I will call you directly. Thank you, ***** *****

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Laptop technician: Sandy, Computer Enthusiast replied 7 months ago

Our session got disconnected. Please type in your contact number. I will call you directly. Thank you, ***** *****

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Laptop technician: Sandy, Computer Enthusiast replied 7 months ago

Hi, I tried to call you today but you were not available. I will call you later. Thank you.

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Customer reply replied 7 months ago
Sandy, Thanks for trying to help me. But, I needed the help to complete yesterday - not today (when you called). I would like to kindly ask for a refund (I had to move into another direction). Please advise.
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