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I'm a new customer and can't remember my account no. or

Customer Question
I'm a new customer...

I'm a new customer and can't remember my account no. or password.

Technician's Assistant: What exactly are you having trouble accessing?

MY ACCOUNT, WHICH I DO NOT REMEMBR ADDRESS OR NUMBER

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP, LAPTOP, (WINDOWS 10) DOES THAT INFO HELP YOU TO LOCATE MY ACCOUNT??

Technician's Assistant: What HP model do you have?

EliteBook 8440p

Technician's Assistant: What have you tried so far with your EliteBook? Have you installed any updates recently?

Yes, But my problem is that I did not record my account #.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Does it take an expert to find an account #?

Submitted: 6 months ago.Category: Laptop
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Answered in 6 hours by:
1/7/2018
Laptop technician: bbao, Senior Laptop User replied 6 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,812
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you see your username on the Windows 10 logon screen on the HP EliteBook laptop?

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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 373
373 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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