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I had my computer "wiped" and windows 10 installed. when it…

Customer Question
I had my computer...

I had my computer "wiped" and windows 10 installed. when it was wiped, my power dvd -12.o was missing so that I can't watch dvd's.

Technician's Assistant: What's the brand/model of your laptop?

C55dt-a5148

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Current updates installed.

Submitted: 6 months ago.Category: Laptop
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Answered in 5 minutes by:
1/3/2018
Laptop technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Laptop technician: Bryan, Computer Support Specialist replied 6 months ago

Please open up the following link first:

https://www.videolan.org/vlc/index.html

Download and install VLC Media Player first, and then insert a DVD - it will prompt you to "Play with VLC Media Player" this time. Once you click that, you will be able to watch videos all right thereafter.

NOTE:

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly remember to rate my service by selecting the 5 stars at the top of this page before you leave today. Thank you,

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