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My mother-in-law gave me an old surface laptop. When I tried…

Customer Question
My mother-in-law gave me...

My mother-in-law gave me an old surface laptop. When I tried to update it the computer turned off and so the updates and never were installed. Now the computer will not turn on. Can it be repaired.

Technician's Assistant: What Operating System (OS) are you running on your Surface laptop?

I do not know I'm assuming it's Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No I have not

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can't think of anything

Submitted: 6 months ago.Category: Laptop
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Answered in 1 minute by:
1/3/2018
Laptop technician: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Laptop
Satisfied Customers: 5,765
Experience: IT expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. Do you know which model surface this is?

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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
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