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My computer connectivity to the internet is extremely slow.

Customer Question
My computer connectivity to...

My computer connectivity to the internet is extremely slow. It does not appear to be a problem with the internet service provider, as other devices (i.e. phone, laptop) connect with no issue. Tried rebooting several times, and deleting temporary file a, but nothibg appears to be working.

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes, it does and I am connected to my network. My connection speed just returned to normal after hours of slow connectivity , however, the co outer subsequently shut down(black screen) and is forcing me to log in again, this also happened once yesterday as well. Basically , there are weird things happening, not sure how to best male sense of it. Any suggestions would be most appreciated

Technician's Assistant: Which lights are solid and which are blinking on your router?

3 appear to be solid green and 2 are blinking green. Btw, after just turning my conpuyer back on again, it is now having trouble connecting to my work. It has this problem earlier, but eventually after disconnecting and reconnecting several times it clicked

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

But again, other devices are connecting to the same Wi-Fi without incident, so wouldn't seem to be a problem with Wi-Fi

Submitted: 6 months ago.Category: Laptop
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Answered in 3 minutes by:
1/3/2018
Laptop technician: Sandy, Computer Enthusiast replied 6 months ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,903
Experience: B. Tech, 10+ years of experience
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Laptop technician: Sandy, Computer Enthusiast replied 6 months ago

Hidden malware/adware/bad cookies or more than one ant-virus program are causing this issue.

May I connect with you directly over secure remote session directly and fix the issue.

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Customer reply replied 6 months ago
It would be much easier to speak directly, would that be possible?
Laptop technician: Sandy, Computer Enthusiast replied 6 months ago

Yes, we can also communicate over the phone.

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Laptop technician: Sandy, Computer Enthusiast replied 6 months ago

Please type your contact number(landline or mobile). I will call you directly and help you with this.

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Laptop technician: Sandy, Computer Enthusiast replied 6 months ago

Please type your contact number(landline or mobile). I will call you directly and help you with this

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Laptop technician: Sandy, Computer Enthusiast replied 6 months ago

Is this your Microsoft Windows computer or a mac computer?

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