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Forgotten hard disk password: error status, verify error!!

Customer Question
Forgotten hard disk password...

Forgotten hard disk password: error status, verify error!! Press enter to continue

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Toshiba satellite L750, Windows 7

Technician's Assistant: What have you tried so far with your computer?

Holding power and 0 till beeps: just reverts back to enter password. Rebooting and pressing F2 won’t go to bios, taking both battery’s out to wipe memory.. it won’t

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thank you

Submitted: 6 months ago.Category: Laptop
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Answered in 9 hours by:
1/3/2018
Laptop technician: Donna French, Programmer replied 6 months ago
Donna French
Donna French, Programmer
Category: Laptop
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hello there, my name is ***** ***** I am one of the experts here on JustAnswer.com. Please give me a minute or two in order to review the details of your issue. Is there any other info you would like me to know?

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Laptop technician: Donna French, Programmer replied 6 months ago

Did you see any HDD (hard drive disk) errors when this issue first started happening?

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Customer reply replied 6 months ago
I put a lock on the HDD and mistyped the password ***** was meant to be a simple four letter word (green) know i have tried everything and it is all locked up.
Customer reply replied 6 months ago
How can you remote assist when I can’t connect it to the internet ?? I have already paid $50 just for a question.. I would but you need to explain how that would work ??
Customer reply replied 6 months ago
Hello?
Laptop technician: Donna French, Programmer replied 6 months ago

Okay, I did not understand that you had put a lock on the HDD so I am going to opt out and let another expert help you with this. My apologies for the delay in responding. We have had the flu in our home & I am behind on everything.

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