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Ave windows 10 on my acer laptop computer...touchpad is not…

Customer Question
ave windows 10 on my...
ave windows 10 on my acer laptop computer...touchpad is not working..please advise
Submitted: 6 months ago.Category: Laptop
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Answered in 3 hours by:
1/3/2018
Laptop technician: bbao, Senior Laptop User replied 6 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Did it work before? If yes, you probably just disabled the function using a FN key. Please advise the specific model number so I can give you specific instruction to enable it again. Thanks.
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Customer reply replied 6 months ago
How do I identify the model number.
Laptop technician: bbao, Senior Laptop User replied 6 months ago

The product tag or label is commonly located on the back of an Acer laptop.

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Laptop technician: bbao, Senior Laptop User replied 6 months ago

Have you found the product tag from the back side of the computer?

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Customer reply replied 6 months ago
OK sorry for delay, became despondent ...which number should I tell you...the top number is ***** NXSHWSA0037150002C2600....SND:***********
Laptop technician: bbao, Senior Laptop User replied 6 months ago

Thanks for the info. Yes, S/N NXSHWSA0037150002C2600 and SND***********are something I am after. I will check it and get back to you ASAP.

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Customer reply replied 6 months ago
OK THANKS
Laptop technician: bbao, Senior Laptop User replied 6 months ago

Thanks for your patience. Your model's Touchpad driver can be downloaded from HERE.

Please download the ZIP file and extract the content to folder then run the Setup.exe under its Touchpad_Synaptics_19.0.14.36_W10x64 folder. Please restart once the installation is finished and let me know if the touchpad works after a restart. Thanks.

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Customer reply replied 6 months ago
OK thanks will try that once I find the charger, my grandson is on holidays and I think he has the charger with him....won't be back until 20th January
Laptop technician: bbao, Senior Laptop User replied 6 months ago
Okay.BTW, if you are using a laptop on battery, please do not drain up battery to much, it is not good for the battery life. Goo luck and take care.
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