Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I am unable to login on my Asus X55A laptop. i get the time…

Customer Question
I am unable to...

I am unable to login on my Asus X55A laptop. i get the time and date but when I try to click on the login page the screen turns grey and then returns to the time and date page.

Technician's Assistant: What Operating System (OS) are you running on your X55A?

Do I need to take it in for tech repair/

Technician's Assistant: Does your X55A make any noise when rebooted? Are any of the LED lights on?

Yes, two green lights on either side of an orange light.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

When I started using Screen castify to record myself teaching, the orange light came on, it's still flashing.

Submitted: 6 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 3 hours by:
1/2/2018
Laptop technician: bbao, Senior Laptop User replied 6 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can you please take a screenshot of that grey screen and upload it here? Thanks.
Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Can u help with tv. Toshiba, 72in. Dlp theater wide hd.
Toshiba, 72in. Dlp theater wide hd. About ten years old maybe more but hardly used.model # 62HM95 … read more
bbao
bbao
Senior Laptop User
1,854 satisfied customers
My Toshiba satellite Z930 is not coming out of hibernation.
My Toshiba satellite Z930 is not coming out of hibernation. I tried to do the solution you gave to another customer for the same question, 3 years ago: "Press and hold both the POWER button, and the P… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I HAVE AN aCER aSPIRE and it died. I was told it was a
i HAVE AN aCER aSPIRE and it died. I was told it was a battery problem, so I got a new battery. The battery would not charge once it was attached. Then I was told it was a power cord issue. I bought a… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have a asus small laptop and when I went to start it up it
Hi I have a asus small laptop and when I went to start it up it comes up with the error message 0xc0000185 and does not start and afyer a short time it shuts down. Is there anyway to fix the error to … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
204 satisfied customers
When I turned on my Toshiba Satellite the screen is black;
When I turned on my Toshiba Satellite the screen is black; there are a few icons/programs but will not turn on when I click on them. The Taskbar is gone and I can't even click on the little "windows" … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My laptop and Aspire 5520-5912 has a flashing orange light
My laptop and Aspire 5520-5912 has a flashing orange light around the power button, how can I get it to come on?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
Hi, Norman hereThe middle indicator light - red - on my
Hi, Norman here The middle indicator light - red - on my Sony Vaio is permanently on which is unusual. Is there a problem? Thanks The light is orange!!… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Hi. I just shut down my Sony Laptop. It shut down normally.
Hi. I just shut down my Sony Laptop. It shut down normally. I just pressed the on/off button. It seemed to turn on, but the screen is blank. What do I do?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
older toshiba satellite 500 laptop powers up but nothing on
older toshiba satellite 500 laptop powers up but nothing on screen just black. Was woking well up to now. Is this a backlight or contrast issue. I am old rookie with this tech. Thanks.… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
My Toshiba Satellite laptop just switched off without warning
My Toshiba Satellite laptop just switched off without warning and will not restart. What could be the problem (power supply is OK; no blue screen; hard drive just replaced)?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
On my ASUS U6V notebook the screen will not light up and is
On my ASUS U6V notebook the screen will not light up and is totally dark. How can I fix this? Is there a button I should press? Ron Green… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
We have a light on the front of our laptop the keeps flashing
We have a light on the front of our laptop the keeps flashing red and then green it is the second one from the left. What does it mean?… read more
BestComputerExpert
BestComputerExpert
i have an Asus K55A laptop, when I connect an external drive/flashdrive
i have an Asus K55A laptop, when I connect an external drive/flashdrive to back up my work, it shuts the machine down and I have to remove the battery to boot back up; then I get the Windows not shut … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
Have a Compaq 610 laptop that will not power on. Had lost
Have a Compaq 610 laptop that will not power on. Had lost the power cord for it so bought a kensington laptop power charger from walmart (suggested specifically for this laptop) plugged that in but wo… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
Acer 7741z-5731will not turn on. Battery light flashes orange
Acer 7741z-5731will not turn on. Battery light flashes orange 5 times, then stops. Tried removing battery and holdin down power button 30 seconds with power cord removed and then reassembled. Still no… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Lenovo T400 thinkpad laptop which is about 4 years
I have a Lenovo T400 thinkpad laptop which is about 4 years old. Suddenly the battery stopped charging. I switched chargers, I switched batteries, I downloaded the latest Power Manager software. The P… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I have a newly acquired quosmio f60. When I purchased it second
I have a newly acquired quosmio f60. When I purchased it second hand I was told it worked fine. When I plug the power supply in the power light on the front panel fades in slowly and is orange and the… read more
The A+ PCTech
The A+ PCTech
Ticket To Work Program
Vocational, Technical or Trade Scho
354 satisfied customers
i JUST GOT A NOTEBOOK 350 and, although it turns on, nothing
i JUST GOT A NOTEBOOK 350 and, although it turns on, nothing else happens. As far as I can tell, I followed directions and wonder if there is a hardware problem. Help.… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x