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I have an acer aspire R 15 hit restart today and now

Customer Question
Hi I have an...

Hi I have an acer aspire R 15 hit restart today and now computer will not turn on

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

??? don't understand not good with computers its a laptop

Technician's Assistant: Does your Aspire make any noise when rebooted? Are any of the LED lights on?

No noise, yes led lights on

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just get my computer working pleae

Submitted: 6 months ago.Category: Laptop
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Answered in 1 minute by:
1/2/2018
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago
Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 6,630
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please remove the AC Adapter from the computer.

Press and hold the power button for a minute.

Then, release the power button and wait for two minutes.

After that, press the power button to start the computer and check if the issue persists.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Customer reply replied 6 months ago
I googled this already and did and did not work
Customer reply replied 6 months ago
can you help or not
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

Have you done it properly? Without the Adapter press and old the power button for 30 seconds. Please try it once again.

Does the computer have a removable battery?

Thank you.

Customer/p>
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Customer reply replied 6 months ago
I did it properly and no removable battery on outside. I did you tube taking back off and removing battery but not sure which is battery
Customer reply replied 6 months ago
hello
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

When removing the AC Adapter and pressing the power button, do you see any response from the computer? Like the LEDs?

Thank you.

Customer/p>
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Customer reply replied 6 months ago
led lights have been on
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

Disconnect the AC Adapter from the computer. Then, check the following.

1. Do you see the power LED lit?

2. Do you see the battery LED lit?

3. Do you hear the fan blowing?

Thank you.

Customer/p>
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Customer reply replied 6 months ago
both lights are on no fan
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

After pressing the power button, you see the power LED stay lit. Right?

Move the display back and forth and check if you see any display.

Also, check if you see the Windows loading sound.

Thank you.

Customer/p>
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Customer reply replied 6 months ago
I have black screen nothing on just led light on side light bulb
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

Try resetting the battery using the pinhole reset button. This process will temporarily disconnect and then reconnect the internal battery. Follow the instructions in the link below.

https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

Thank you.

Customer/p>
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Customer reply replied 6 months ago
ok have to wait 5min and see if it works
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

Take your time and let me know the result.

Thank you.

Customer/p>
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Customer reply replied 6 months ago
led light went out then I went to power light back on but computer not
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

It seems like a hardware issue. Is the computer in warranty?

Thank you.

Customer/p>
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Customer reply replied 6 months ago
probably not got 8/2016
Customer reply replied 6 months ago
now what do I do
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

Are you able to open the computer case, remove the RAM sticks, clean it and replace it?

Thank you.

Customer/p>
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Customer reply replied 6 months ago
really I don't know what ram sticks look like
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

I would suggest you contact a local technician to get it repaired. It seems like a hardware issue. May be with the RAM, or the mainboard itself.

Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed. I apologize for the inconvenience caused to you.

Thank you.

Customer/p>
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Customer reply replied 6 months ago
thanks anyway
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago

Hi,

I apologize for the inconvenience cased to you.

Thank you.

Customer/p>
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