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I'm locked out of my Asus laptop. What do i need to do to…

Customer Question
Hello! I'm locked out...

Hello! I'm locked out of my Asus laptop. What do i need to do to get logged back in? It's been a long time since I've used it and I don't remember the password.

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

SonicMaster using Windows 8

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

Yes, I installed the updates and it still will not allow me to retrieve a password.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm trying to recover a password, so I can log back in?

Submitted: 7 months ago.Category: Laptop
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Answered in 3 hours by:
1/1/2018
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 7 months ago
Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 41,168
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 7 months ago

Please stay with me on this page. Besides the password ***** what else is showing on your Asus SonicMaster's login screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 7 months ago

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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