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The fingerprint utility is disabled. Used to work when I…

Customer Question
The fingerprint utility is...

The fingerprint utility is disabled. Used to work when I first got the computer. Did Windows mess this up?

Technician's Assistant: What's the brand/model and version of Windows of your laptop?

Laptop is Toshiba Portege. Windows 10.

Technician's Assistant: What have you tried so far with your Portege? Have you installed any updates recently?

None other than required Windows updates.

Submitted: 6 months ago.Category: Laptop
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Answered in 38 minutes by:
12/31/2017
Laptop technician: bbao, Senior Laptop User replied 6 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,807
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Was your Toshiba laptop recently updated its Windows 10?

Do you see something unusual under Control Panel > Device Manager? Especially if the fingerprint device is shown with driver installed?

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