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I recently bought a acer aspire one cloud book 11 and it…

Customer Question
Hi i recently bought...

Hi i recently bought a acer aspire one cloud book 11 and it will not let me update the newest windows due to lack of storage, so i bought a 1 tb external harddrive and it still wont

Technician's Assistant: What version of Windows are you running on your Aspire?

11

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

I cant

Submitted: 6 months ago.Category: Laptop
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Answered in 26 minutes by:
12/27/2017
Laptop technician: Kris R, IT Manager replied 6 months ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
this has been happening since yesterday, the internal storage isnt enough to update the new windows updates so i bought a 1tb externa harddrive and a 16gig usb stick. All im trying to do is update the system so it will run all the programs i need.
Laptop technician: Kris R, IT Manager replied 6 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Customer reply replied 6 months ago
Id rather you fix the issue then i pay you , Ive dealt with tech companies before and its always been an issue
Laptop technician: Kris R, IT Manager replied 6 months ago

Unfortunately this is now how the service works and I cannot change this as I am an end user to the site.

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Customer reply replied 6 months ago
Can you garuntee that you can fix this issue?
Laptop technician: Kris R, IT Manager replied 6 months ago

Yes

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