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I have tried to download an operators manual (I have the…

Customer Question
I have tried to...

I have tried to download an operators manual (I have the Quick Start info) but i can't find a web site to download the Portable USB Hard Drives Canvio Basics HDTB310XK3AA manual. All I really need is to get to the Index for the hard drive so I can communicate with it. How do I get there?

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Lenovo Thinkpad Edge and Windows 10

Technician's Assistant: What have you tried so far with your ThinkPad?

I plugged in the hard drive, rebooted the computer, then, next to the windows symbol at the lower left of the screen, in Type here to search, I entered Toshiba hard drive.

Submitted: 1 month ago.Category: Laptop
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 month ago
Do not charge my Credit Card $38 as you indicated. I agreed to a $5 charge and I clicked on 'free trial' for 7 days. I did not agree to a $38 charge.
Answered in 1 hour by:
12/27/2017
Laptop technician: JustinDS, Computer Specialist replied 1 month ago
JustinDS
JustinDS, Computer Specialist
Category: Laptop
Satisfied Customers: 115
Experience: Degree in Electronics Technology and CompTIA A+ certified
Verified
Hello! I will do my best to assist, but I'm not certain what you are looking to do.
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Customer reply replied 1 month ago
I'm trying to access the MENU for my new hard drive so I can communicate with it.
Customer reply replied 1 month ago
Rather than remotely connecting for the $39, I'd like to use my free 7 day trial. Just explain to me how I can access the MENU for the hard drive.
Laptop technician: JustinDS, Computer Specialist replied 1 month ago
I believe I know what you mean now. You can access the hard drive through Windows File Explorer. I can help walk you through this.
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Customer reply replied 1 month ago
OK. How do I split my screen so I can read your instructions while viewing File Explorer?
Laptop technician: JustinDS, Computer Specialist replied 1 month ago
In Windows 10 by the Start button in the bottom left corner of screen there is a small folder icon. Do you see that?
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Laptop technician: JustinDS, Computer Specialist replied 1 month ago
You should be able to drag the window to one side and resize them by dragging the edges of the window.
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Customer reply replied 1 month ago
NO. Is it in the Windows icon?
Laptop technician: JustinDS, Computer Specialist replied 1 month ago
It's right by the Windows icon to the right of it. Let me see if I can get a picture of what it looks like.
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Laptop technician: JustinDS, Computer Specialist replied 1 month ago
Its a tan folder.
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Customer reply replied 1 month ago
I don't see your picture yet.
Customer reply replied 1 month ago
On my PC, just to the right of the Windows Icon is the "Type here to search' box.
Laptop technician: JustinDS, Computer Specialist replied 1 month ago

Right to the right of that about an inch should be the tan icon.

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Laptop technician: JustinDS, Computer Specialist replied 1 month ago

I just booted up my laptop and I am snapping a shot now.

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Laptop technician: JustinDS, Computer Specialist replied 1 month ago

Do you see something on your screen that looks like this?

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Laptop technician: Josh, Computer Enthusiast replied 1 month ago
Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 21,533
Experience: Laptop expert
Verified

Hi,

Our services are not $5. I will send this in for a refund.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 365
365 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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