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I have a Satellite L55W-C5320 that I purchased from Costco…

Customer Question
I have a Satellite...

I have a Satellite L55W-C5320 that I purchased from Costco Feb. 2016. within the last month it has started going into sleep mode at will and eventually freezes up not allowing me to even input my pin. I've had it checked by the IT at work but even he can't figure out why. Please help

Technician's Assistant: What Operating System (OS) are you running on your Satellite?

Sorry ... it just did it :( Windows 10

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

As far as I know all updates have been installed.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm technically challenged that is why I have the IT che (did it again) check it out so ... but the problem persists.

Submitted: 7 months ago.Category: Laptop
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Answered in 6 minutes by:
12/26/2017
Laptop technician: Sandy, Computer Enthusiast replied 7 months ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,962
Experience: B. Tech, 10+ years of experience
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Laptop technician: Sandy, Computer Enthusiast replied 7 months ago

May I connect with you over secure remote session and fix/check the issue directly?

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