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Internal) is frozen in one spot. Windows 7 acer. No I don't…

Customer Question
Internal) is frozen in...

Internal) is frozen in one spot

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 7 acer

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

No I don't think so

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No its my wifes computer and shes making me nuts

Submitted: 6 months ago.Category: Laptop
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Customer reply replied 6 months ago
acer model 5733 windows 7 mouse doesn't work cursor stuck mid screen
Answered in 2 hours by:
12/22/2017
Laptop technician: bbao, Senior Laptop User replied 6 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,812
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What do you mean by frozen in one spot? Mouse pointer does not move on screen at a specific location?
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Customer reply replied 6 months ago
It doesn't move period
Laptop technician: bbao, Senior Laptop User replied 6 months ago
Are you reading this message from the Acer computer? Or basically it is useless now and you are using another device reading this message?
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Customer reply replied 6 months ago
Am using a other device
Laptop technician: bbao, Senior Laptop User replied 6 months ago
As you are using another device, can you please use the device's camera to take a photo of that Acer screen, then upload the picture here to tell more details about the problem? Thanks.
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Customer reply replied 6 months ago
How do i upload picture
Laptop technician: bbao, Senior Laptop User replied 6 months ago
A button or link named "add file" should be seen somewhere around the window where type your message to me...
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Customer reply replied 6 months ago
It doesn't allow me to attach photo
Laptop technician: bbao, Senior Laptop User replied 6 months ago
Sometimes cleaning browser history, especially cookies, will help. Note: you need to re-login if cookies have been clean. Make sure you know the username and password ***** your JustAnswer account.
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Customer reply replied 6 months ago
There are no cookies on my phone
Laptop technician: bbao, Senior Laptop User replied 6 months ago
You do. :))Cookies here is technical word, not biscuit in food, information saved by the website at your local browser used to identify users and related data. It always with your web access history.
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Customer reply replied 6 months ago
No I don't want to be outsold, and yes I know what cookies are
Laptop technician: bbao, Senior Laptop User replied 6 months ago
Okay, then please clean all web history including cookies then sign on JustAnswer again, hopefully you can then upload your screenshot.Or, an efficient way for troubleshooting this issue is to request the site's remote assistance service, the I can either remotely access the Acer computer, or remote "see" your computer screen via video call using FaceTime (iOS) or Skype (Android), while speaking with you over phone instantly. The troubleshooting experience will be much better than a lengthy Q & A process like this. Please be aware that remote assistance service needs extra charge, fixed yet refundable if not helpful.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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