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My hp envy laptop is stuck at the startup running the disk…

Customer Question
My hp envy laptop...

My hp envy laptop is stuck at the startup running the disk check since the most current upgrade- tried to rollback the latest Bios and it won't allow me to do so

Technician's Assistant: What Operating System (OS) are you running on your Envy?

Windows 19

Technician's Assistant: What have you tried so far with your Envy? Have you installed any updates recently?

10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes I was installing the needed updates and now this... scheduled for 11:30 last night

Submitted: 7 months ago.Category: Laptop
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Answered in 1 minute by:
12/21/2017
Laptop technician: Md. Sadique, Engineer replied 7 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Laptop technician: Md. Sadique, Engineer replied 7 months ago

This indicates the system files have gone corrupt. We need to reinstall the Windows to get everything back to alright.

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Laptop technician: Md. Sadique, Engineer replied 7 months ago

Do you have the recovery disk?

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Customer reply replied 7 months ago
No bought at Sams
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