Laptop

Laptop Questions? Ask a Laptop Technician for Answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Laptop

I purchased a new laptop, my recently deceased husband had…

Customer Question
I purchased a new...

I purchased a new laptop, my recently deceased husband had an account with Microsoft, I just changed the password ***** do not have the reg #

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

The new Laptop, is a HP, 1.6GHz, 1TB

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

The new laptop is setup but I need Microsoft to get to my email on Outlook.

Submitted: 2 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 3 hours by:
12/20/2017
Laptop technician: bbao, Senior Laptop User replied 2 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,090
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Hello, what's reg #? Do you mean phone number? Can you please upload a screenshot showing what Microsoft asks and you don't know how to answer? Thanks.
Ask Your Own Laptop Question
Was this answer helpful?
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 365
365 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

365 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I have a 2003/2004 Toshiba Widescreen HD CRT T.V. Recently
Hi there. I have a 2003/2004 Toshiba Widescreen HD CRT T.V. Recently the deep black levels have changed to a greenish type of glow, yet the colors remain normal. What could be causing this? Thanks. … read more
bbao
bbao
Senior Laptop User
1,090 satisfied customers
I have no sound. Polaroid notebook pro series. MPC144S
I have tried downloading You Tube but this is the first time I have used this device… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I cant reamber password to get into my computer, toshiba 15
i cant reamber password ***** get into my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I have a Toshiba SD-V296 DVD/VHS Player. Do you have a
I have a Toshiba SD-V296 DVD/VHS Player. Do you have a manual for this? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I locked my laptop and can't finde my password !!! Acer
Hi . I locked my laptop and can't finde my password !!! … read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
The female power plug is broke, need to order a new one.
The female power plug is broke, need to order a new one. … read more
bbao
bbao
Senior Laptop User
1,090 satisfied customers
My Hp won't allow me to log on. Once the computer reboots,
Hello pearl, my Hp won't allow me to log on. Once the computer reboots, it just spins … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need to activate Windows in my laptop. I try to use Word
I need to activate Windows in my laptop. I try to use Word and ask me to activate Windows. Why? My lap top is one month old. I got it for Xmas … read more
Cody
Cody
Computer Science
1,826 satisfied customers
Windows failed to launch and start up repair could not find
Windows failed to launch and start up repair could not find the problem. Wont launch in safe mofe and tried to launch at last known good configeration still wont open. Need access to the laptop ASAP … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I haven't used my laptop for a while. I have no clue what
I haven't used my laptop for a while. I have no clue what the password ***** Can you help me? … read more
bbao
bbao
Senior Laptop User
1,090 satisfied customers
It says I need to repair it missing boot configuration data.
It says I need to repair it missing boot configuration data … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I changed the battery because the old one stopped charging.
I changed the battery because the old one stopped charging … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My daughter's Asus chrome book has an message on the front
My daughter's Asus chrome book has an message on the front when we open it up and turn it on that says chrome OS is missing or damaged please remove all connected devices and start recovery. My son tr… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I bought the 17.3 laptop from hsn in january, my problem is,
I bought the 17.3 laptop from hsn in january, my problem is, I bought because it was advertised with an 7.5 hr. Battery. But the lapop itself tells me when it's fully charged I only have 3.2 hrs. … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
568 satisfied customers
I did a full reset on my computer but now it wont start back
I did a full reset on my computer but now it wont start back up its been stuck on 64% reboot for months and i don' know how to fix it … read more
bbao
bbao
Senior Laptop User
1,090 satisfied customers
How can I activate the touchpad. It seems to be locked and
How can I activate the touchpad. It seems to be locked and the computer only responds when I use a mouse.l … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
It will not turn on screen goes to black, and it's barely 2
It will not turn on screen goes to black, and it's barely 2 years old. I bought it from Best Buy took it to Geek Squad they told me it's either the hard drive or the battery but they don't work on the… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a 49 in. 4K T.V. And would like to know how to hold
I have a 49 in. 4K T.V. And would like to know how to hold the input on one HDMI port between turning on off and on … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
262 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x