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My Toshiba satellite laptop just shows blue-grey screen with…

Customer Question
My Toshiba satellite laptop...

My Toshiba satellite laptop just shows blue-grey screen with a box asking for HDD/SSD password. I don't know the password *****'s asking. I bought this laptop from Staples two years ago.

Technician's Assistant: What Operating System (OS) are you running on your Satellite?

Window 10

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

Nothing

Submitted: 8 months ago.Category: Laptop
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Answered in 5 hours by:
12/20/2017
Laptop technician: bbao, Senior Laptop User replied 8 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,989
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Is "HDD/SDD password" the EXACT wording shown on blank screen?
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Category: Laptop
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