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Screen not responsive. Satellite L675D-57104. Operating

Customer Question
Screen not responsive Technician's...

Screen not responsive

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Satellite L675D-57104. Operating system Windows 10

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. Not KY computer but my sisters and she is not computer savvy

Submitted: 7 months ago.Category: Laptop
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Answered in 4 minutes by:
12/17/2017
Laptop technician: Randy Computer Tech, Computer Support Specialist replied 7 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 10,501
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot, other times it is due to failed hardware, if it is a glitch then your computer will work normally again.

Try these steps please> disconnect the power cord and any other externally connected devices and usb cables, then Press and hold the power button down for 60 seconds. Then try powering on normally by pressing the power button for a couple of seconds.

Let me know if any changes occur.

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Laptop technician: Randy Computer Tech, Computer Support Specialist replied 7 months ago

did that work for you?

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