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My laptop HP15 SAYS THAT THE bOOT CONFIG DATA IS MISSING OR…

Customer Question
My laptop HP15 SAYS...

My laptop HP15 SAYS THAT THE bOOT CONFIG DATA IS MISSING OR CONTAIN ERRORS. ERROR CODE 0xc0000034. I called you before but could not find my ccard.

Technician's Assistant: What Operating System (OS) are you running on your HP15?

Windows 10

Technician's Assistant: What have you tried so far with your HP15? Have you installed any updates recently?

I cant do anything. it wont let me.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Guess not. i am not too versed on this matter.

Submitted: 8 months ago.Category: Laptop
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
I dont know if I did the right thing. I thought you were going to fix my computer not to give me an answer. I am sorry. I am new at trying to get my computer fixed over the internet.
Customer reply replied 8 months ago
I have the laptop connected to the moden. what else can I do.
Customer reply replied 8 months ago
file \EFI\MICROSOFT\BOOT\BCD
Customer reply replied 8 months ago
nb MODEL: HP 15 NOTEBOOK PC
pRODUCT NO. TOU69UA#ABA
SERIAL, 5CD53824Q7, BORN 11/27/2015, SYS BOARD ID: 233F, VTNO. PFKGR028J9H04A,BIOS VERSION,F.20, PROCESSOR,INTEL(R),VRLRTON(R), VPUN2840 @2.16GHz TOTMEMM 4 GB, WLAN FCC ID TX2-RTL8L88EE,FEATURE BYTE, 3Q6b7K7P7WaBapaqasauawbhbpbzcbdUdpdq.Ag, Build ID, 15WW3BUT601#SABA#DABA
Customer reply replied 8 months ago
DIMM: Device Locator, Bottom-SLOT 1 (LEFT), MANUF: Hynix, sn. 03481324, part no. HMT451S6BFR8A-PB, MEMSIZE 4096MB, MEMSPEED, 1333 MHz, MEM TYPE, DDR3, TYPE DETAIL, Synchronous Unbuffered (unregistered) , Device locator Bottom-slot 2(right) not installed.
Customer reply replied 8 months ago
HDD1: TYPE ATTA, MODEL TOSHIBA MQ01ABF050, FIRMWARE VERSION AM0P2C, SN 85HQCJQWT, CAPACITY 500GB, LBA48 Supported, SMART Enabled, sector type, 4k512e.
optical drive type ATA, MODEL hp DVDRW GUB0N, FIRMWARE VERSION UB00, SN, KZPF8V61454, READ SPT, CD, DVD
WRITE SPT, CD, DVD . I GUESS THAT IS IT.
Answered in 4 hours by:
12/17/2017
Laptop technician: bbao, Senior Laptop User replied 8 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hello, I am sorry to see you have been here typing alone for such a long thread.

It seems your HP lapotp is no longer bootable showing critial errors. Can you please first upload a screenhot of what you see on the screen? You have to use a phone or camera to take this picture as you can't take a screenshot using the computer itself. Thanks.

Ask Your Own Laptop Question
Customer reply replied 8 months ago
msg on my laptop
Laptop technician: bbao, Senior Laptop User replied 8 months ago

I understand that, that why I said "you have to use a phone or camera to take this picture as you can't take a screenshot using the computer itself. :)

Can you please do that? That would tell more info in detail. Thanks again.

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