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I have an hp envy 13 laptop and when I open it up and turn…

Customer Question
I have an hp...

I have an hp envy 13 laptop and when I open it up and turn on screen doesn’t come on it was a short while but then went blank-the keyboard and everything is lit up

Technician's Assistant: What Operating System (OS) are you running on your Envy?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

Intel core or i7

Submitted: 8 months ago.Category: Laptop
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Answered in 15 minutes by:
12/16/2017
Laptop technician: Sandy, Computer Enthusiast replied 8 months ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,965
Experience: B. Tech, 10+ years of experience
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Laptop technician: Sandy, Computer Enthusiast replied 8 months ago

Please turn off the laptop.

Disconnect the power cord.

Now, hold down the power button for 30 seconds and then try to turn it ON again.

Keep me posted.

I will be standing by.

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Customer reply replied 8 months ago
Never mind I fixed myself
Laptop technician: Sandy, Computer Enthusiast replied 8 months ago

I am glad that issue is fixed now.

If you face any other issue, please let me know, Regards, Sandy

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