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I have forgotten my password to get back into it. It has…

Customer Question
I have forgotten my...

I have forgotten my password ***** get back into it. It has been a long time since i traveled and use it. It tells me to sign into WWW.live.com/password/reset but I cannot do that if it won't let me sign in

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshiba satellite

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

No because I cannot sign into it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The laptop is password *****

Submitted: 7 months ago.Category: Laptop
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Answered in 22 minutes by:
12/15/2017
Laptop technician: Karthik, Computer Technician replied 7 months ago
Karthik
Karthik, Computer Technician
Category: Laptop
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Laptop technician: Karthik, Computer Technician replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the Email address? So that we can go ahead and check what are the reset option available.

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Category: Laptop
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