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Put win 7 back on. Satellite. Tried cd. Cant get win 10 off…

Customer Question
Put win 7 back...

Put win 7 back on

Technician's Assistant: What's the brand/model of your laptop?

Satellite

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

Tried cd

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Cant get win 10 off

Submitted: 7 months ago.Category: Laptop
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Answered in 1 minute by:
12/12/2017
Laptop technician: AnswersByEric, Computer Support Specialist replied 7 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Laptop
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

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Laptop technician: AnswersByEric, Computer Support Specialist replied 7 months ago

Good afternoon,

After you read my initial response to you above(please do!), reply and let me know if the computer had Windows 7 on it previously, or did you get it with Windows 10 on it?

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Customer reply replied 7 months ago
came with win 7
Customer reply replied 7 months ago
Already updated information
Laptop technician: AnswersByEric, Computer Support Specialist replied 7 months ago

I am still showing that the information needs to be updated, also can you answer my question from above?

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Customer reply replied 7 months ago
Something's wrong please call(###) ###-####
Laptop technician: AnswersByEric, Computer Support Specialist replied 7 months ago

Something is wrong with what?

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