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I have an Acer Chromebook 15. There a 2 small blue lights on…

Customer Question
I have an Acer...

I have an Acer Chromebook 15. There a 2 small blue lights on the front, both are now on the right one is to show when it's charging and I don't know what the left one indicates. My computer seems to be locked or something, I can't get any image on the screen or anything.

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

My chromebook 15 seems to bet locked, the 2 small lights on the front are both on.

Technician's Assistant: Do you plan on doing the work yourself?

I have no idea what needs to be done.

Technician's Assistant: Anything else we should know to help you best?

I just can't get the computer to even turn on. No display at all.

Submitted: 7 months ago.Category: Laptop
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Answered in 7 hours by:
12/9/2017
Laptop technician: arsufi2002, Computer Enthusiast replied 7 months ago
arsufi2002
arsufi2002, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1,772
Experience: 2+ years of experience in Laptop Troubleshooting.
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

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Laptop technician: arsufi2002, Computer Enthusiast replied 7 months ago

When did you start facing this issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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