Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to reset my password on my laptop. I was unable…

Customer Question
I'm trying to reset...

I'm trying to reset my password ***** my laptop. I was unable to open because my pin was no longer available due to change on this security on this device.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Lenovo Ipad 310

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I would appreciate phone assistance(###) ###-####

Submitted: 8 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 3 hours by:
12/9/2017
Laptop technician: bbao, Senior Laptop User replied 8 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
I guess you Lenovo IdeaPad? What is the version of your Windows running on the IdeaPad?
Ask Your Own Laptop Question
Laptop technician: bbao, Senior Laptop User replied 8 months ago
Sorry for my typo from my mobile device. It should read:I guess you mean Lenovo IdeaPad? What is the version of your Windows running on the IdeaPad?
Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
It said your pin is no longer available due to a change to
it said your pin is no longer available due to a change to the security settings on device. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My grandfather lost his Account Password and can't log in to
My grandfather lost his Account Password ***** can't log in to Windows. He usually uses his PIN number but Windows is asking for his real password. How can he recover this? … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I am unable to sign into my computer because I haven't used
I am unable to sign into my computer because I haven't used it for a long time and lost the password. I couldn't recover my password ***** the email address is bellsouth that no longer exists. I chang… read more
bbao
bbao
Senior Laptop User
1,988 satisfied customers
My laptop top had a update over night. When I tried signing
My laptop top had a update over night. When I tried signing in it doesn't accept my password ***** my initial windows sign in screen. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I want to reset my PIN. Lenovo, don't know the OS of my
I want to reset my PIN JA: What's the brand/model and Operating System (OS) of your laptop? Customer: Lenovo, don't know the OS of my laptop. JA: Anything else you want the Mac Expert to know before I… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I'm not able to access my laptop. Icons are not visible.
I'm not able to access my laptop. Icons are not visible … read more
bbao
bbao
Senior Laptop User
1,988 satisfied customers
I just purchased a new Lenovo ideapad 320. Somehow I set it
I just purchased a new Lenovo ideapad 320. Somehow I set it up with the wrong E-mail, now I cannot access the computer. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I updated my yoga It says that my pen is no longer available
I updated my yoga It says that my pen is no longer available due to a change in security settings I should go to settings accounts and signing options but I can't find the settings from the screen it'… read more
bbao
bbao
Senior Laptop User
1,988 satisfied customers
All of sudden I get the following popup "windows media
all of sudden I get the following popup "windows media player can not play the file type --------" windows 10 and a computer 1 year old. Tried to restore the system but did not help. … read more
bbao
bbao
Senior Laptop User
1,988 satisfied customers
I have not used this computer my info is packed away don't
I have not used this computer my info is packed away don't know password ***** when I set up computer and now I can't get in … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
It's locked I don't have my security code, I have a Asus
I can't even get it to open it just says enter security pin … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a tecra z50 with a locked bios and a corrupt file
i have a tecra z50 with a locked bios and a corrupt file system on m ssd so cant reinstall os.. … read more
Andrew James
Andrew James
No Degree (Did not complete)
11 satisfied customers
My Lenovo Yoga 14 will not connect to any internet services
My Lenovo Yoga 14 will not connect to any internet services and I therefor cannot download and updates, etc to try to fix it.… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I need to reset my password to get back into my computer. :
Hi Pearl. I need to reset my password ***** get back into my computer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
When I power on my Lenovo Flex 2-15 laptop the first screen
When I power on my Lenovo Flex 2-15 laptop the first screen that appears asks for my password--but I can't find a way to enter it!… read more
Joe-S
Joe-S
Systems Administrator
47 satisfied customers
I just turned on a brand new refirbished Lenovo Flex 2-15 and
I just turned on a brand new refirbished Lenovo Flex 2-15 and at the log in page there are 2 options, Administrator or the Veriface pro. When selecting administrator it says "Your account has been dis… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Hi I can't log in to my Lenovo because I've forgot my password
Hi I can't log in to my Lenovo because I've forgot my password ***** my hotmail account. And I just want access to my laptop right away. I dont need no hotmail account in the future. Please help me so… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hi I have a Toshiba NB100 netbook purchased in July 09. it
Hi I have a Toshiba NB100 netbook purchased in July 09. it connects with no trouble to my home wifi & we also had no problem when overseas connecting to Hotel Wifi. Recently I purchased a Telstra Pre … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x