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My Dell Win10 just updated itself and now I have a blank…

Customer Question
My Dell Win10 just...

My Dell Win10 just updated itself and now I have a blank screen

Technician's Assistant: What device has a bad screen?

Blank screen on the monitor

Technician's Assistant: What Dell product do you have?

Precision workstation. Brand new. It worked fine until win10 updated (presumably updated the display driver)

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Computer Expert, I'll connect you shortly.

I'd like to talk to a computer expert please

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have done consultations with Dell and they can't help. It's hard to work with a computer that has no display!

Submitted: 8 months ago.Category: Laptop
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Answered in 1 hour by:
12/7/2017
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 8 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 6,159
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Customer reply replied 8 months ago
It works on another monitor
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 8 months ago

OK, so you can see the display on one monitor of your two monitors?

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Customer reply replied 8 months ago
I’m going to see if Dell will do it. Stay tuned
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 8 months ago

OK

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Customer reply replied 8 months ago
The monitor that didn’t work was an old Samsung TV with a PC HDMI input. I got a new UHD TV and the Computer works perfectly with it.
Customer reply replied 8 months ago
Giving the old TV to a neighbor
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 8 months ago

OK, thank for the update.

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sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 6,159
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Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting

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