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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 388
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I was trying to repair/reinstall Windows 10 on my A665

Customer Question

I was trying to repair/reinstall Windows 10 on my A665 Laptop. While this was being done in Win 10 mode, my granddaughter accidently kicked the AC cord from the laptop. After a few minutes the battery died and the laptop lost power be the reinstall was completed. Now the laptop does not recogize anything when I turn it on.
JA: Have you tried rebooting from a DVD or flash drive?
Customer: Pressing the ESC on bootup can get me to but I have no password ***** go further.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Yes, I tried booting from both DVD and USB with no luck
Submitted: 11 months ago.
Category: Laptop
Expert:  Md. Sadique replied 11 months ago.

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Expert:  Md. Sadique replied 11 months ago.

What happens when you turn ON the laptop?

Expert:  Md. Sadique replied 11 months ago.

It doesn't load windows.

Customer: replied 11 months ago.
Nothing happens when I turn it on. No windows, just a black screen
Expert:  Md. Sadique replied 11 months ago.

Do you see the Toshiba Screen when you power it up?