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I was trying to repair/reinstall Windows 10 on my A665

Customer Question
I was trying to...

I was trying to repair/reinstall Windows 10 on my A665 Laptop. While this was being done in Win 10 mode, my granddaughter accidently kicked the AC cord from the laptop. After a few minutes the battery died and the laptop lost power be the reinstall was completed. Now the laptop does not recogize anything when I turn it on.

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

Pressing the ESC on bootup can get me to but I have no password ***** go further.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, I tried booting from both DVD and USB with no luck

Submitted: 7 months ago.Category: Laptop
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Answered in 5 minutes by:
12/7/2017
Laptop technician: Md. Sadique, Engineer replied 7 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Laptop technician: Md. Sadique, Engineer replied 7 months ago

What happens when you turn ON the laptop?

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Laptop technician: Md. Sadique, Engineer replied 7 months ago

It doesn't load windows.

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Customer reply replied 7 months ago
Nothing happens when I turn it on. No windows, just a black screen
Laptop technician: Md. Sadique, Engineer replied 7 months ago

Do you see the Toshiba Screen when you power it up?

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Md. Sadique
Md. Sadique, Engineer
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