Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I have a surface which I have not used in three months dont…

Customer Question
I have a surface...

I have a surface which I have not used in three months dont remember sign in. My lap top is broken and I have to use the surface but it is locked up Help

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

I is the surface I need I think windows 10? Its locked up so I cant check

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I cant get on because I dont have password ***** it locked up with mme trying

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I need to get it unlocked so I can work today How do reset password

Submitted: 6 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 7 minutes by:
12/6/2017
Laptop technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Laptop Question
Was this answer helpful?
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 373
373 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Every time I try to open or download a pdf attachment or
Every time I try to open or download a pdf attachment or doc. my pc goes crazy and won't stop downloading it-100s of same doc. What to do??… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
I am having some trouble with my Toshiba. Satellite C55
It tries but they do not work, Says I have a window system 32 error.Error is 0xc000012f … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Somehow a very important file was deleted on my laptop - how
Somehow a very important file was deleted on my laptop - how can I restore it? … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I just got a new rca laptop/tablet and I have no clue how to
I just got a new rca laptop/tablet and I have no clue how to dov anything with it. I want the internet and to watch my movies and tv. I have Verizon fios. I have wifi and a router. I also want to see … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Tech, my friend who is currently in Ghana contacted me to
dear Toshiba tech, my friend who is currently in Ghana contacted me to let me know that Ipad completely crashed or went down ! iam worried about her. She told me to get on my Ipad and call her using m… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
It wont restart or go into bios. Toshiba satellite
no updates but i've tried everything under the sun … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a hp Pavilion and my battery will not charge. Can you
I have a hp Pavilion and my battery will not charge. Can you give me some troubleshooting suggestions/ … read more
Eric Ewing
Eric Ewing
University IT Manager
181 satisfied customers
Printer is fine. My laptop won't give me my pin prompt. When
Printer is fine . My laptop won't give me my pin prompt . When I click on the screen the screen saver goes blank … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have 2 problems: HP Notebook. No sure what you need.
Problem #1 I was just on the phone with one of the techs who remotely made sure everything in my microsoft account was working. He then sent me a link to get a free Microsoft 365. He gave me the key and when I entered it there were not enough numbers, so I can't get it. Problem #2 The Microsoft 365 I currently have installed in my computer has the company Dress for Success name on it. I need to change the name, but I also have a great deal of work in that account that I do not want to lose. What can be done about this? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
314 satisfied customers
I have an acer aspire m5-583p-6423 im trying to log in,
Hi, I have an acer aspire m5-583p-6423 im trying to log in, every time it says "its running low on resources, so no new users can sign in. Please use an account that has already signed in." But thats … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
1 satisfied customers
I have the insignia USB 3..0 gigabit ethernet adapter and
I have the insignia USB 3..0 gigabit ethernet adapter and want to install it on my laptop. A cd driver came with it....uh laptop doesn't have a cd reader... … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I caled in on tuesday got all my input, they told me to call
I caled in on tuesday got all my input, they told me to call in for code! … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I purchased this computer 2.5 years ago, lenova yoga 3. I
I purchased this computer 2.5 years ago, lenova yoga 3. I have dealt with what I now know are ghost taps. When I research how to resolve, all of the solutions appear outdated. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
40 satisfied customers
I am having some trouble with my Toshiba. Satellite C55
It tries but they do not work, Says I have a window system 32 error.Error is 0xc000012f … read more
Cody
Cody
Computer Science
2,357 satisfied customers
It's my smart tv. Might be 8 or 10 years old. Where do I
Might be 8 or 10 years old. Where do I find the model number? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am working on my wife's computer it is an acer aspire R
Hi I am working on my wife's computer it is an acer aspire R 15 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I use the touchpad, but there are one or two areas on my
I use the touchpad, but there are one or two areas on my screen that attract the arrow and do not let me use it. I have to shut off computer. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
40 satisfied customers
I recently acquired a new laptop and I need help getting my
I recently acquired a new laptop and I need help getting my contacts to display on it - they are stored on icloud. I also want the computer and my iPhone to synch contacts and calendar. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
40 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x