Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

The black transformer (box) on my power cord is not working.

Customer Question
My computer is plugged in...
the black transformer (box) on my power cord is not working. My computer is plugged in but not charging. Can you Send me a new power cord or tell me where to go to get one?not sure what info you need. The back says "conforming to IS 13252 (part 1) 2010.
Submitted: 4 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 19 minutes by:
12/6/2017
Laptop technician: Russell H., Computer Support Specialist replied 4 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Laptop
Satisfied Customers: 12,223
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Please tell me the maker name (e.g. Dell, HP, Compaq, Gateway, etc.) of your device, and then the model of that device also, for which the black transformer is not working (I would guess it is a laptop computer, but please mention that also if you would)... and I will get you the information on a source for a new one that you need.

Ask Your Own Laptop Question
Customer reply replied 4 months ago
this is an HP lap top. notebook. where would I find the model #?
Laptop technician: Russell H., Computer Support Specialist replied 4 months ago

Anywhere on the case will do. Usually there's a name for the model on the laptop or notebook just 'above' the keyboard, not far from the Esc key at the upper left, or similarly 'above' the keyboard.

Let me know, please, at your convenience.

Ask Your Own Laptop Question
Customer reply replied 4 months ago
does hp.com/go/15hp50 help22 or does 15 ac -147d sound right
Customer reply replied 4 months ago
Did you get the model number
Laptop technician: Russell H., Computer Support Specialist replied 4 months ago

I'm sorry for the delay - I was cut off from internet for a bit.

Let me see... Is the laptop in question perhaps this one?:

15-ac147cl (ENERGY STAR)

see this page:

http://qrq.itcs.hp.com/m/P3X61UANA/cqr.do?cc=us&ll=en&jumpid=QR_PPS_P3X61UANA_NA

?

Ask Your Own Laptop Question
Laptop technician: Russell H., Computer Support Specialist replied 4 months ago

OK... I will look for a source, online, for a transformer or 'black box' or AC Adapter, for that model. Give me a few hours, please, if you would... I will be offline shortly for that long. But I will get back with results once online again.

Ask Your Own Laptop Question
Customer reply replied 4 months ago
Ok I will wait to hear from you
Laptop technician: Russell H., Computer Support Specialist replied 4 months ago

Thank you for waiting.

There are various sources for what you need, and the first two are these:

https://www.adaptervendor.com/original-45w-ac-adapter-hp-notebook-15-ac143wm-15-ac147cl-15-ac153tu-89821.html?source=shopping&gclid=EAIaIQobChMItbmWpsf21wIVD4GzCh1vEA3cEAQYASABEgJhD_D_BwE

which has a stated price of about $19, and is said to be for your model but to be '45 Watts' versus the greater wattage of the second choice:

https://www.one-cable.com/original-65w-hp-notebook-15ac143wm-15ac147cl-15ac153tu-ac-adapter-p-7358.html?gclid=EAIaIQobChMItbmWpsf21wIVD4GzCh1vEA3cEAQYAiABEgIV1fD_BwE

which has a stated price of about $23. (A greater wattage will charge your battery faster, basically, esp. if charging while the laptop is turned On and running.)

Other choices are roughly the same price range:

https://www.chargerbuy.com/hp-15-ac147cl-ac-adapter-p3x61ua-power.html?gclid=EAIaIQobChMItbmWpsf21wIVD4GzCh1vEA3cEAQYAyABEgIeQvD_BwE

or

https://www.ebay.com/i/232522195445?chn=ps

which is cheaper but may not have the cord, just the power pack or 'black brick' part of the AC Adapter.

http://www.justanswer.com/laptop/aupzp-black-transformer-box-power-cord-not-working.html

If this answers your question, please rate my answer using the five-star rating interface at the top of the page for this question (cited below). A five-star rating would be appreciated!

(If you need more info, or have any comments, use Reply To Expert to respond.)

Thanks.

Ask Your Own Laptop Question
Was this answer helpful?
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Support Specialist
Category: Laptop
Satisfied Customers: 12,223
12,223 Satisfied Customers
Experience: Proud to have been getting computer technicalities into working order since 1988.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Trying to register a fire that is a gift from my daughter'
trying to register a fire that is a gift from my daughter' my password ***** ***** acceptef … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I can'f get it to power up. The part number is
The power light on the front is white and the, I presume signal light is orange… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I bought my lap top in 2015 with word pad on it, the lap top
I bought my lap top in 2015 with word pad on it, the lap top has windows 10. My problem may be me I am 71 years old so bare with me. laptop is hp pavilion. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I think I have a virus on my new pc and I need help
I think I have a virus on my new pc and I need help determining how to get it back to its original configuration … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
457 satisfied customers
I'm locked out of my computer, please help reset my
Hello I'm locked out of my computer, please help reset my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My lab top screen is stuck. Dell inspiron. Windows 10 i
my lab top screen is stuck JA: What device or product does this involve? Customer: dell inspiron JA: What Operating System (OS) are you running on your Inspiron? Customer: windows 10 i think JA: What … read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
It crashed. Repairman said it cant be saved and he has no
It crashed. Repairman said it cant be saved and he has no way of getting my info off the hard drive to a flash drive. Shat should i do. … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
784 satisfied customers
I have a satellite laptop c55-c -1kx. I would like to have a
Hi, I have a satellite laptop c55-c -1kx. I would like to have a recovery disc to re-install the factory sets … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My camera appears to be working with a light coming on, but
My camera appears to be working with a light coming on, but all I get on screen is a gray box … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
After I log into my labtop the screen goes black. I can
After I log into my labtop the screen goes black. I can still move the mouse around, but nothing's there. I played around with the brightness but that didn't work. … read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
When I try to shut down I get a message that Toshiba Flash
When I try to shut down I get a message that Toshiba Flash Cards is preventing shutdown … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
18 satisfied customers
My toshiba laptop shut down and will not restart, it goes
my toshiba laptop shut down and will not restart, it goes into a automatic restore and dignostic routine but will not go further help … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
I have a Toshiba satellite laptop. How many hours does it
I have a Toshiba satellite laptop. How many hours does it run without the power cord? … read more
Cris
Cris
60 satisfied customers
I have an Acer model NISV2 series which cannot update
I have an Acer model NISV2 series which cannot update windows - not enough memory … read more
Cody
Cody
Computer Science
2,154 satisfied customers
Shefin, I want this application to be up when I start my
ForCustomer---------------- GreetingsCustomerI want this application to be up when I start my computer. Could you please help me how I can do that.1. TeamViwer 2. IntelliJ 3. Visual Studio. 4. SkypePl… read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
Can you help. Vaio-sony. Windows 98. I need to link my
I need help, can you help JA: What's the brand and model of your product? Customer: vaio-sony JA: What Operating System (OS) are you running on your Vaio? Customer: windows 98 JA: What have you tried … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Does my laptop have a discrete graphics card that supports
Does my laptop have a discrete graphics card that supports OpenGL 3.3 and can run Luminar 2018? What is the discrete graphics card's capabilities, and how can this application be to forced to run on i… read more
Russell H.
Russell H.
Computer Support Specialist
12,223 satisfied customers
I want to turn off all notifications since the alerts are
i want to turn off all notifications since the alerts are very annoying. how do I do this? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x