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Need help with my TV. Got blue light and red one flashing.

Customer Question
Need help with my...

Need help with my TV. Got blue light and red one flashing. Can't shut down

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Toshiba hm167-117 series

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No

Technician's Assistant: How long has this been an issue with your HM167-117? What happened right before this?

Just happened

Submitted: 7 months ago.Category: Laptop
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Answered in 10 minutes by:
12/6/2017
Laptop technician: Nathan, Systems Manager replied 7 months ago
Nathan
Nathan, Systems Manager
Category: Laptop
Satisfied Customers: 30,747
Experience: Own/operate IT/networking company.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

So the blue light is solid and red is flashing? Or both flashing together? Fast or slow?

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Customer reply replied 7 months ago
Nathan, w
Are you there
Laptop technician: Nathan, Systems Manager replied 7 months ago
I had replied about 1/2 hour ago requesting details on specifically what the lights are doing.
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Laptop technician: Nathan, Systems Manager replied 7 months ago
Can you tell me if they are both flashing or one solid? Fast or slow flash?
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Laptop technician: Nathan, Systems Manager replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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