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I have a Aspire V5 that I haven't used for a while and I…

Customer Question
I have a Aspire...

I have a Aspire V5 that I haven't used for a while and I can't remember the password ***** open it.

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

Not sure but Windows

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

The computer is locked and I can't get into it to do anything. It is asking for the last password ***** used and I've tried ones with no luck

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I just need to know how to get in to the computer.

Submitted: 8 months ago.Category: Laptop
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Customer reply replied 8 months ago
Any update on a solution?
Answered in 45 minutes by:
12/5/2017
Laptop technician: Karthik, Computer Technician replied 8 months ago
Karthik
Karthik, Computer Technician
Category: Laptop
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Laptop technician: Karthik, Computer Technician replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Does the password ***** show your email as username?

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Customer reply replied 8 months ago
it shows my wife's email address.
Laptop technician: Karthik, Computer Technician replied 8 months ago

May I know what is the name of the domain of the email? Is it a gmail.com or yahoo.com?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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