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I am fine with this computer, but my laptop I travel with…

Customer Question
I am fine with...

I am fine with this computer, but my laptop I travel with went in for repairs last January and the technician removed my Free downloaded Windows 10 from 2015, Do I have to purchase the program now or would it be on file with that computer?

Technician's Assistant: What's the brand/model of your laptop?

HP Pavillion touch screen 2013

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Not since October as it started to go blank etc. I never had problems before this

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'll have to log into the other computer I am talking about as this is my old laptop

Submitted: 7 months ago.Category: Laptop
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Answered in 29 minutes by:
12/5/2017
Laptop technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Laptop technician: Cody, Senior Systems Administrator replied 7 months ago

Do you have Windows 7 or 8 now installed?

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Customer reply replied 7 months ago
Windows 8.1
Customer reply replied 7 months ago
No I’ll take it back to the tech and he can reinstall it for frer
Laptop technician: Cody, Senior Systems Administrator replied 7 months ago

ok

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Customer reply replied 7 months ago
No i'll bring it back to the tech that removed it and they can reinstall widows 10
Customer reply replied 7 months ago
Thank you
Laptop technician: Cody, Senior Systems Administrator replied 7 months ago

ok

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