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Last night, I performed a Windows 10 Update, then a Norton…

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Last night, I performed a...
Last night, I performed a Windows 10 Update, then a Norton Full System Scan (no threats found). In the morning, the system wouldn't "boot", so I took the Windows 10 option provided to reinstall Windows 10 which deleted ALL my programs, settings, and "systems image" files. Ihave been trying to "restore the system image" from my external hard drive backup, (to restore my laptop to its past configuration) but I can't seem to do it. Please help!
Submitted: 8 months ago.Category: Laptop
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Answered in 2 hours by:
12/4/2017
Laptop technician: bbao, Senior Laptop User replied 8 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,974
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean basically you have factory RESET the PC and it still doesn't boot?

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