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Battery will not hold charge...I charge all night and can…

Customer Question
Battery will not hold...

Battery will not hold charge...I charge all night and can only use 20 to 30 minutes before battery diea

Technician's Assistant: What computer or device isn't charging?

SAtilite c55 series 15.5 display

Technician's Assistant: How long has this been going on with your C55? What have you tried so far?

For 6 months or so ..seems to get worse. Do not know of anything to try

Submitted: 7 months ago.Category: Laptop
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Answered in 5 hours by:
12/1/2017
Laptop technician: bbao, Senior Laptop User replied 7 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,812
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
I know the issue has lasted for 6 months, but how old is the laptop? Purchased brand new or second hand?
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Customer reply replied 7 months ago
new
Laptop technician: bbao, Senior Laptop User replied 7 months ago
Thanks for your clarification.
It is a hardware fault in the battery, and it cannot be reset or fixed by Window or any software.
As it is a new laptop, please simply return it to seller and get a new one under the vendor's warranty.
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bbao
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Category: Laptop
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