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It was left on while i went across the street. Came back and…

Customer Question
It was left on...

It was left on while i went across the street. Came back and it was DEAD. Can't even get any lights indicating life. Bought a new adapter, charged overnight, did the battery drain thibg 20x no luck. Just seems DEAD???

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows 8--upgraded to 10 64 bit

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

]How? No power at all?

Submitted: 6 months ago.Category: Laptop
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Answered in 1 hour by:
12/1/2017
Laptop technician: Richard, Laptop Specialist replied 6 months ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 46,302
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thanks for your Question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device with the issue please?

Thank you

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Customer reply replied 6 months ago
Hi Richard--
Toshiba Satellite P75 A7100
Laptop technician: Richard, Laptop Specialist replied 6 months ago

Thank you

Please disconnect the power cable then hold the power button down for 60 seconds then release.

Connect the power cable, power it on and tell me if it then starts correctly please

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Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 46,302
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