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I tried to reinstall win 10 after multiple update failures,

Customer Question
I tried to reinstall...

I tried to reinstall win 10 after multiple update failures, I downloaded install files(on usb drive) from Microsoft installation began but got stuck. I am a bit stalled out since will not boot.

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

Yes will boot from usb win 10 files

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

There is recovery partion on harddrive but not sure how I can access it. I tried enabling F12 in bios but during boot only drive that shows is the main

Submitted: 7 months ago.Category: Laptop
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Answered in 26 minutes by:
11/29/2017
Laptop technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 3,354
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Is this an Acer laptop that you're using?

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Customer reply replied 7 months ago
no more info or $ needed I am going to order recovery disk from acer
Laptop technician: Byron, PC Support Tech replied 7 months ago

You may not need to do that. Hold down the power button to shut the laptop off. About 4 to 5 Seconds.

Turn it back on and immediately start tapping the F2 key to go into the BIOS.

On the Main screen are F12 Boot Menu and D2D Recovery

both Enabled?

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