Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

It's giving me the message no bootable drive I have tried…

Customer Question
It's giving me the...

It's giving me the message no bootable drive I have tried pressing and holding zero as I started I've went into the BIOS and change to CSM startup and disabled is secure startup so I do not know where to go from there I do not have a boot disk

Technician's Assistant: What exactly is frozen or not starting up for you?

The computer is it won't launch Windows it just gives me no bootable device please restart all I can do is go into BIOS

Technician's Assistant: What's the brand and model of your computer? And the version of Windows?

Toshiba satellite C55 a 5310

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

And it's also Windows 7

Submitted: 7 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 1 minute by:
11/28/2017
Laptop technician: Richard, Laptop Specialist replied 7 months ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,063
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thanks for your Question. My name is ***** ***** I look forward to assisting you.

When it says this it means it cannot communicate with the hard drive.

Can you disconnect the power cable then hold the power button down for 60 seconds then release.

Once done, connect the power cable, power it on and tell me if it then starts please.

Ask Your Own Laptop Question
Customer reply replied 7 months ago
It goes
to the same screen as before and asked me to boot from the boot disk which I do not have and I keep hearing a clicking sound
Laptop technician: Richard, Laptop Specialist replied 7 months ago

Thanks

The issue then is very clear, the click is the heads gears on the hard disk failing and the hard disk is not running.

This is the boot disk it is referring to as not being able to find

I am really sorry about this and you are going to have to return the Laptop to have the drive replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Laptop Question
Customer reply replied 7 months ago
I am sort of wondering if the hard drive is not corrupt I did see a download from Microsoft for Windows 7 but I was fixing to do that all I have is tablets of the than my laptop so I'd have to do a download on a SD card and then transfer
Laptop technician: Richard, Laptop Specialist replied 7 months ago

It is not corrupt, it has failed, a hardware fail, this issue is not software related but an actual hardware failure.

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,063
47,063 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I just cloned a SSD, apparently ok. Plugged it in the
I just cloned a SSD, apparently ok. Plugged it in the laptop, satellite C0 series. It tries to boot but I get an error message.. missing a file. I'm trying to find the it … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
Toshiba c55-b5299....need to reset bios password...(wife
toshiba c55-b5299....need to reset bios password...(wife dementia...doesn't remember) … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
204 satisfied customers
I have a Toshiba Tecra A50-A (PT664A-0H0699) SN: 5F084438H
I have a Toshiba Tecra A50-A (PT664A-0H0699) SN: 5F084438H which is currently running Win 7 Prof 32bit and BIOS version 4.70. The 4.70 version of the BIOS does not appear to have the options to turn o… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Have satellite c50. hard disk failed. replaced it. get no
have satellite c50. hard disk failed. replaced it. get no bootable device found...restart computer. Will not recognise any dvd cd or usb ?????… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Ok.. I finally found SSD 512GB x 2 =1tb Asus Zen UX301LA.
Ok.. I finally found SSD 512GB x 2 =1tb for my Asus Zen UX301LA. Currently it comes with 256GB x 2 = 512GB ssd..I'm trying to upgrade this so i wanted to make recovery disc first but for some reason h… read more
Richard
Richard
Laptop Specialist
47,063 satisfied customers
My toshiba satellite s70t-a has stopped working as of
Hi my toshiba satellite s70t-a has stopped working as of yesturday and when i turn it on it shows... No bootable device -- please restart system???. Help pls… read more
Richard
Richard
Laptop Specialist
47,063 satisfied customers
I'm trying to install Linux on an Asus notebook from a USB
I'm trying to install Linux on an Asus notebook from a USB drive, and nothing is working. The computer will not boot from the USB drive. I've tried it from the advanced startup options menu as well as… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
When I turn on my Toshiba Satellite C55 laptop, it has the
When I turn on my Toshiba Satellite C55 laptop, it has the following message, "reboot and select proper boot device or insert boot media in selected boot device and press a key." I am unable to get ri… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
321 satisfied customers
How can you load Windows 7Prox64 onto an ASUS Q200E notebook.
How can you load Windows 7Prox64 onto an ASUS Q200E notebook. It freezes every time just after the initial drivers load.… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
This is not a duplicate. Please don't close. Toshiba laptop
This is not a duplicate. Please don't close. Toshiba laptop Satellite L755 serial # ***** windows 7 This is the problem. Computer won't boot. I've tried to launch start up repair then get a large arro… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I've got a Toshiba Satellite L655 that is giving me problems.
I've got a Toshiba Satellite L655 that is giving me problems. The problems started with a failed HDD (320GB). I could not run the on HDD recover tool because the HDD was bad. I bought another HDD (500… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I received a BIOS update notification, which says I should
I received a BIOS update notification, which says I should disable bootup password ***** before installing the update. Is this a real thing, or a creative malware attack? Satellite C50-B Win7 Update s… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Mike, After restoring defaults on the bios of my Asus G46vw,
Hi Mike, After restoring defaults on the bios of my Asus G46vw, I have lost all my boot options. The bios doesn't detect the hdd nor a win8 install disk. In SATA config, the hdd shows up though. Any t… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Will not start windows. Toshiba logo displays, followed by
Will not start windows. Toshiba logo displays, followed by "Start pxe over IPv4 " Toshiba Satellite z930 untrabook… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
321 satisfied customers
Hi I pickup a used c855d-s5315 with a bad hard drive, I put
Hi I pickup a used c855d-s5315 with a bad hard drive, I put in a new hard drive and tired to reload windows on it but it keeps coming up saying no bookable device the bios sees the hard drive but wido… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I have a Toshiba Satellite L55-A5284. I am trying to connect
I have a Toshiba Satellite L55-A5284. I am trying to connect it to my Panasonic Viera Plasma TV so I can watch Netflix. I understand that Microsoft only allows "certified" tVs to work with the HDMI ca… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
My Satellite C850D laptop started acting strangely. At first
My Satellite C850D laptop started acting strangely. At first it would just close down programs and then the entire computer would need to restart. No It just says it cannot reboot and stays on the bla… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have purchased an ASUS laptop with windows 8, and I would
I have purchased an ASUS laptop with windows 8, and I would like to install window 7 on it aswell (dual boot), but I cannot get it to boot from the USB drive. I can get to the boot option but I don't … read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x