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My laptop battery is plugged in but not charging. The

Customer Question
Hello, my laptop battery...

Hello, my laptop battery is plugged in but not charging.

Technician's Assistant: Did you try charging your laptop from a different power source?

Yes

Technician's Assistant: Are you using the charger that came with your laptop, or an aftermarket charger?

The original battery

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The original battery

Submitted: 6 months ago.Category: Laptop
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Answered in 8 minutes by:
11/28/2017
Laptop technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 3,849
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Laptop technician: Cody, Senior Systems Administrator replied 6 months ago

shutdown the laptop, remove the battery and power cord

press the power button 10 times or up to 30 seconds

plug the power cable back in and power on the laptop, leave the battery out

once it powers on all the way and you login, put the battery back in

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Customer reply replied 6 months ago
how do i remove the battery?
Customer reply replied 6 months ago
no i do not want to use secure remote access
Customer reply replied 6 months ago
Cody are you there?
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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
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Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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