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I cannot access my Acer ZC-700G, ordered the boot usb,

Customer Question
I cannot access my...

I cannot access my Acer ZC-700G, ordered the boot usb, computer will not stay on long enough for it to boot~

Technician's Assistant: Just to clarify, what device or product are you trying to access?

Acer ZC-700G SNID***********

Technician's Assistant: How long have you had your ZC-700G?

I do not remember!~

Technician's Assistant: What have you tried so far with your Acer product?

Every thing I could think of. Sometimes the Boot Menu will show up, but as I stated it will not stay on long enough to do anything. It turns on as soon as I plug it in, stays on for 2-3 seconds then shuts itself off. It repeats this process as long as plugged in. It started by itself one night several weeks ago and the statement it displays is that the computer needs work, get boot disc. I did not get the boot disc when I purchased from Walmart, everything preloaded.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

That is all I can think of except somebody tell me how to get it back up, I have a lot of important information lost! I am not using Acer now, I had to purchase another one. Is th $5 just a deposit or will I have to pay a lot more later?

Submitted: 7 months ago.Category: Laptop
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Customer reply replied 7 months ago
please cancel my order 18189484-583 I did not get to contact the tech before being cut off. I do not want this service. Please cancel immediately and refund/credit card minus $5 deposit! Please respond by email to***@******.***.
Morriss Moore
Answered in 4 hours by:
11/26/2017
Laptop technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Laptop
Satisfied Customers: 20,387
Experience: CISCO certified computer and networking expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Laptop technician: Pete, Computer Expert replied 7 months ago

If the computer is not staying on then there is a fault with the internal power supply circuitry.

The power supply circuitry will need to be tested and repaired or replaced.

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