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I have an Acer Aspire 1018T-8636 laptop. I did a recovery on…

Customer Question
I have an Acer...

I have an Acer Aspire 1018T-8636 laptop. I did a recovery on it now it flashes between a black screen to the setup. How do I fix this?

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

I did have Windows 10 on it. Not sure if this is what you what to know.

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

The laptop does not have a DVD and I don't have a flash drive to reboot from

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just how to fix it.

Submitted: 7 months ago.Category: Laptop
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Answered in 8 minutes by:
11/24/2017
Laptop technician: Kris R, IT Manager replied 7 months ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
2 days
Laptop technician: Kris R, IT Manager replied 7 months ago

Can you explain what you mean by flash between?

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Customer reply replied 7 months ago
Go to F2 setup files is on screen for a few minutes then the screen goes black you were going to shut it off then the Enter F2 screen comes back up.
Laptop technician: Kris R, IT Manager replied 7 months ago

What OS is this?

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Customer reply replied 7 months ago
I don't know
Laptop technician: Kris R, IT Manager replied 7 months ago

Windows 7 or Windows 10?

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Customer reply replied 7 months ago
Was windows 7 but got windows 10 later.
Laptop technician: Kris R, IT Manager replied 7 months ago

OK - it sounds like the recovery partition is corrupt.

Would it be OK to try a few things?

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Laptop technician: Kris R, IT Manager replied 7 months ago

Can you press ESC and tell me If you see an advanced menu?

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Customer reply replied 7 months ago
No I do not see an advanced menu.
Laptop technician: Kris R, IT Manager replied 7 months ago

Can ESC twice

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Customer reply replied 7 months ago
The advanced menu was there for a second then disappeared.
Laptop technician: Kris R, IT Manager replied 7 months ago

Can you pull it back up?

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Customer reply replied 7 months ago
I am now in the InsydelH20 Setup Utility screen
Customer reply replied 7 months ago
You must not be able to help me either. Thank you for your help anyway.
Laptop technician: Kris R, IT Manager replied 7 months ago

Excuse me?

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Customer reply replied 7 months ago
You must not be help you help me either. Thank you for your help anyway.
Laptop technician: Kris R, IT Manager replied 7 months ago

Do you have another computer?

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Customer reply replied 7 months ago
that is what I am using now. But I wanted to give the one we where trying to fix to my grandson.
Laptop technician: Kris R, IT Manager replied 7 months ago

Is this one Windows 10?

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Customer reply replied 7 months ago
Started out windows 7 than downloaded window 10. On both computers.
Laptop technician: Kris R, IT Manager replied 7 months ago

Do you have a blank USB drive and a burner?

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Customer reply replied 7 months ago
I cannot find a burner on the computer I am using at the moment.
Laptop technician: Kris R, IT Manager replied 7 months ago

Do you have a USB drive?

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