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I have abn Asus tablet model K010 in coming items I get the…

Customer Question
I have abn Asus...

I have abn Asus tablet model K010 in coming items I get the ring tones as well as sound with Ads but when I do to CNN I have no sound at all. Can you help me fix this problem.

Technician's Assistant: How old is your K010?

I mthink its 5 or 6 years old

Technician's Assistant: What have you tried so far with your K010?

Gone into settings checked sound OK apps,

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Also when I get to a story on CNN not even the words also do not show

Submitted: 7 months ago.Category: Laptop
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
cancel the tec help. I don't need it. Thank you
Customer reply replied 7 months ago
pass this mis on to the tec that Im do not need his help. I am canceling any further hejp or charges
Answered in 4 hours by:
11/22/2017
Laptop technician: bbao, Senior Laptop User replied 7 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Hello. Did you try using other sites or apps to watch some video clips, such as YouTube, to determine if the computer's audio is working or not?
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Customer reply replied 7 months ago
I have sound when a sommerical is before the news comes on. When CNN is on even without sound and do not have subtitel
Laptop technician: bbao, Senior Laptop User replied 7 months ago
It sounds like a specific issue with CNN site, nothing to do with your computer including software and hardware. Can you please double check if there is speaker icon/button with cross on it at somewhere around your CNN video? Similarly, another icon/button for subtitle?
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