How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 388
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

X360 Convertible will not start, black screen, white light

Customer Question

X360 Convertible will not start, black screen, white light on fully charged non removable battery
JA: What's the brand/model/Operating System (OS) of your laptop?
Customer: Windows 10, HP Pavillion X360 convertible SSD
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: 3 months ago, tried other powercord, just same, nothing happens, the on button lights up but that is all
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No thanks
Submitted: 12 months ago.
Category: Laptop
Expert:  Kris R replied 12 months ago.

Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?

Customer: replied 12 months ago.
Since yesterday
Customer: replied 12 months ago.
Hi you cannot remotely access the device, it is non responsive, I am answering you from a third party PC
Expert:  Kris R replied 12 months ago.

Can you give me the serial number please?

Customer: replied 12 months ago.
Will have to get back tonight when home from my other laptop
Expert:  Kris R replied 12 months ago.

OK let me know