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I replaced the cooling fan and now it will not power up. HP…

Customer Question
I replaced the cooling...

I replaced the cooling fan and now it will not power up.

Technician's Assistant: What's the brand/model/Operating System (OS) of your laptop?

HP Pavillion g6 with Windows 10 I think.

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

The cooling fan quit working. I took the laptop apart and replaced the cooling fan. When I put everything back together it powered up, but was not charging. I took it apart again to make sure I had everything connected properly, then put it back together and now it does not power up at all.

Submitted: 8 months ago.Category: Laptop
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Answered in 12 minutes by:
11/21/2017
Laptop technician: Kris R, IT Manager replied 8 months ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
I just replaced the fan yesterday. When I put everything back together the first time it powered up and everything worked fine except it was not charging. After I opened it up again, took it apart in the same manner, then put it back together, and now it does not power up.
Customer reply replied 8 months ago
There is not way to remotely connect to the laptop in question since it does not power up.
Laptop technician: Kris R, IT Manager replied 8 months ago

Can you give me the serial number of it please?

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