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MY LAPTOP TURNS ON TO SHOW PROGRAM ON SCREEN, BUT WILL NOT

CONTINUE TOO BOOT UP, THE...
MY LAPTOP TURNS ON TO SHOW PROGRAM ON SCREEN, BUT WILL NOT CONTINUE TOO BOOT UP, THE SCREEN JUST GOES BLACK AND DEAD.
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: LENOVA, DON'T KNOW MODEL, BUT IT'S AT LEAST 10 YEARS OLD.
JA: What's the model and Operating System (OS) of your Lenovo?
Customer: WINDOWS 7, MOZILLA FIREFOX.
JA: When did you purchase your Lenovo? What troubleshooting have you tried?
Customer: RAY. ABOUT 10 YEARS AGO, I'VE CHECKED ALL THE POWER CONNECTIONS AND THEY'RE OKAY. I'VE TRIED BOOTING IT ABOUT 30 TIMES WITH NO RESULTS.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I'M AN OLD MAN WITH A FAILING MEMORY AFTER A MAJOR STROKE 8 YEARS AGO, AND PRIOR TO THIS PROBLEM THE LAPTOP WAS WORKING ON A DAY THAT HAD MULTIPLE THUNDERSTORMS AND POWER OUTAGES.
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Answered in 36 minutes by:
11/21/2017
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 3,305
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 23 days ago
YESTERDAY WAS THE FIRST TIME EVER, AND TODAY WAS THE SAME.
RAY
Customer reply replied 23 days ago
NO, I CAN'T PUT THE LAPTOP UP BECAUSE MY WIFE IS NOT HOME AND I'M STUCK IN A WHEELCHAIR. RAY
Customer reply replied 23 days ago
KRIS
LET'S LEAVE IT GO TILL TOMORROW WHEN MY WIFE'S HOME, AND I'VE GOT TO RUSH TO THE TOILET.
THANKS RAY

OK great.

Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 3,305
Experience: IT Manager
Verified
Kris R and 87 other Laptop Specialists are ready to help you
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Customer reply replied 16 days ago
HI JUST ANSWER
I'M ASKING FOR A COMPLETE REFUND OF WHAT YOU CHARGED ME BECAUSE YOU COULDN'T HELP ME.I FOUND OUT MY HARD DRIVE WAS COMPLETELY TRASHED PROBABLY BECAUSE OF ALL THE SEVERE THUNDERSTORMS I WAS WORKING THROUGH THE DAY BEFORE MY LAPTOP CRASHED, SO THERE WAS NOTHING YOU COULD DO FOR ME, SO PLEASE REFUND MY MONEY.
THANK YOU
RAY PLATT - ***@******.***
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Kris R
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 3,305
3,305 Satisfied Customers
Experience: IT Manager

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