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I have toshiba. I reinstalled windows 10 and ran microsoft…

Customer Question
Hi! I have...

Hi! I have toshiba. I reinstalled windows 10 and ran microsoft updates.it asked me to restart and now i get a blue screen with error 0xc0000185

Technician's Assistant: What's the model of your Toshiba?

Satellite i think

Technician's Assistant: When did you purchase your Toshiba? What troubleshooting have you tried?

A couple of years ago.nothing tried yet. It does not have a cd-rom drive and i have no usb device

Submitted: 9 months ago.Category: Laptop
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Answered in 3 minutes by:
11/19/2017
Laptop technician: Sandy, Computer Enthusiast replied 9 months ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,965
Experience: B. Tech, 10+ years of experience
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Customer reply replied 9 months ago
I am talking from my mobile
Laptop technician: Sandy, Computer Enthusiast replied 9 months ago

Please follow the steps given below:

Turn off the laptop.
Disconnect the power cord.
Now unplug the battery. You can turn it over to remove the battery.
Hold down the power button on the laptop for 1 minute.
Now, connect only power cord and restart it.

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Customer reply replied 9 months ago
Done that.
Customer reply replied 9 months ago
What next
Laptop technician: Cody, Senior Systems Administrator replied 9 months ago
Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 4,085
Experience: Systems Administrator
Verified

still getting blue screen?

Press F8 repeatedly on startup and choose safe mode with networking

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Customer reply replied 9 months ago
I did so but it does not take me to safe mode.
Laptop technician: Cody, Senior Systems Administrator replied 9 months ago

what does it do, same blue screen?

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