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MY TOSHIBA EXTERNAL HARD DISK DTB320 2TB,SUDENLY GIVES A…

MY TOSHIBA EXTERNAL HARD...

MY TOSHIBA EXTERNAL HARD DISK DTB320 2TB,SUDENLY GIVES A READING O 232 GB ONLY AND THE REST WHICH INCLUDE ALL MY STORED DOCUMETS DISAPPEARED.PLEASE ADVISE.

Technician's Assistant: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?

E329786

Technician's Assistant: Have you installed any updates recently? What troubleshooting have you tried?

SlN:55P8TXX0T 188

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I AM RUUNING WIN 10

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Answered in 2 hours by:
11/19/2017
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,656
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can you first take this external drive to another known-good computer and check if the computer reports the exact same thing?
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,656
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Laptop Specialists are ready to help you
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Customer reply replied 7 months ago
I will do it tomorrow and inform
Thanks.
Customer reply replied 7 months ago
SAME RESULT WITH OTHER COMPUTER.
WE WERE TRYING TO FIX PROBLEMS WITH WIN 10 THROUGH INTERNET BY REINSTALLING IT,AND MAY BE THE HARD WAS CONNECTED.
IF CONNECTED REMOTELLY YOU COULD SOLVE THE PROBLEM WHILE THE HARD IS CONNECTED?
Thanks for requesting remote assistance service. Please advise your computer type for Remote Desktop such as Windows PC or Mac computer, I will prepare the link for you respectively.
BTW, I am outside at the moment, can we do it in one hour time? Thanks.
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Customer reply replied 7 months ago
WINDOWS 10 HOME-PC
PROCESSOR :AMD A10-5700 APU 3.4 GHZ
8 GB MEMORY
64 BIT OPERATING SYSTEM
OK AFTER ONE HOUR
Thanks. Won't be long.
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I am online now. Please click HERE to start a remote desktop session with me. Thanks for your patience.

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Customer reply replied 7 months ago
was out all day long
Hello. Thanks for your feedback. I am not available at the moment, can we start in 3 hours?
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Customer reply replied 7 months ago
We can not, our time will be 2 in the morning.
We will do it tomorrow 10 or 11 our time morning if possible.
Oh, sorry for the inconvenience. Please let men know your exact time zone. Cairo Time of Egypt?
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Customer reply replied 7 months ago
Now it is 10:50 PM.
THANKS
Got it. You actually mean to start after 12 hours. Let's first try in 12 hours. I can't be available at that moment, we may postpone it for 1 or 1.5 hours to 12 pm to 1pm your time. Okay?
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Sorry, typo! I mean just in case if I can't be available after 12 hours, we may have a 1 to 1.5 hours delay, then let's start at 12pm or 1pm your time. Again, first try 11pm your time.
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Customer reply replied 7 months ago
Ok WE TRY FIRST AT 11PM TOMORROW.
IS TTHIS WHAT YOU MEAN.
My appology again. So many typos on mobile.
11 am Cario Time, I mean we first try at 11 am your time in morning, as you preferred. If I can't make it, then try 12 pm or 1pm your time.
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Customer reply replied 7 months ago
Ok at 11AM TOMORROW MORNING OUR TIME.
THANKS
Okay good night mate.
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Customer reply replied 7 months ago
Good night

Hello? It's already 11.21am your time. Are you available? I did notice your computer was connected but it has been disconnected.

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Customer reply replied 7 months ago
could you please arrange your time to be at 3:00 pm.
please confirm.
I have to go out.
thanks

Do you mean 3pm Cairo Time?

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Customer reply replied 7 months ago
I am available now.

OK. 5 mins.

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Customer reply replied 7 months ago
Ok

Are you running the Secure Connect program at the moment?

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bbao
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