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I have a surface and every time i try to do something the

screen goes blank. I...
I have a surface and every time i try to do something the screen goes blank. I need push the power button for the screen to come up and it checks to see if it is me. the surface is totally useless I assume a setting is wrong or something?
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Microsoft Surface pro, model 1796
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Microsoft, windows operating system
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: I am not sure of the exact date, about 3 months ago. I have tried no troubleshooting. anything I try and the wind goes blank
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
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Answered in 6 hours by:
11/19/2017
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 645
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Have you first checked the power settings to make sure it is caused by sleep mode?
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 645
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
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bbao
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 645
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Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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